FAQS
Incase of any queries feel free to connect with us
How can I create an account on your B2B platform?

To create an account, click on the "Sign Up" button on the top-right corner of the homepage. You will be required to provide basic company information and verify your business credentials. Once approved, you will have access to our product catalog and exclusive features.

What are the benefits of using your B2B platform?

Our B2B platform offers:
Bulk ordering options.
Custom pricing based on your order volume.
Easy reordering of past purchases.
Real-time inventory updates.
Secure payment.

How do I place an order?

Once logged into your account, browse our product catalog, select the items you need, and add them to your cart. You can review and adjust quantities in the checkout process before finalizing the order.

What payment methods do you accept?

We accept major credit cards & PayPal.

Is there a minimum order quantity (MOQ)?

No we dont have any MOQ

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can also track your orders by logging into your account and visiting the "Order History" section.

What are the shipping options and costs?

Enjoy our current promotion of free shipping on all orders!
We offer a variety of shipping methods, including standard and expedited options. Shipping costs vary based on the weight of your order, destination, and the chosen shipping method. You can view estimated shipping costs during checkout.

Can I return or exchange a product?

Yes, we have a return and exchange policy for defective or incorrect items. Please contact our customer service within 30 days of receipt to initiate a return or exchange. All items must be in their original condition and packaging.

How can I stay up to date with the latest products and promotions?

Once registered, you can opt-in to receive our newsletter with the latest product launches and exclusive wholesale promotions

Do you ship internationally?

Yes, we ship worldwide. International shipping fees and customs duties may apply depending on your location.

How long does it take to process my order?

Orders are typically processed within 3-5 business days. For larger orders, processing times may vary, and our team will keep you informed.

What should I do if I receive an incorrect or damaged item?

If your order arrives incorrect or damaged, please contact our support team within 5 days of receipt. We’ll arrange a replacement or issue a credit as needed.

Can I see product samples before placing a large order?

Yes, sample requests are available. Please book an appointment *add link* with one of our personal shoppers to discuss samples in further detail

Can I use your product images and descriptions on my website or social media?

Yes, authorized wholesale clients can use our images and product descriptions. Please review our guidelines on content usage or contact us for more details.

What should I do if I forgot my password?

You can reset your password by clicking the “Forgot Password” link on the login page. Instructions will be sent to your registered email.

How do I qualify for a wholesale account?

To qualify, we require applicants to have a valid business license, tax ID, and an established retail presence. Each application is reviewed to ensure alignment with our brand.

What are your privacy and data security policies?

We take data privacy seriously and adhere to strict policies to protect your personal and business information. Our complete privacy policy can be viewed [here].

Can I change the billing or shipping address on an existing order?

Once an order is placed, the billing and shipping address cannot be changed. Please verify your details before confirming each order.

Do you charge restocking fees for returns?

Yes, a restocking fee may apply for returns on large wholesale orders, particularly if items are returned without a valid reason. Contact us for specific rates and conditions.

Incase of any queries feel free to connect with us